Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Feb 27, 2018 15:24 UTC
Ended: Feb 27, 2018 15:12 UTC
Description:
Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Feb 22, 2018 20:17 UTC
Ended: Feb 22, 2018 21:02 UTC
Description:
We are experiencing a broad range DDoS attack. Engineers are working on resolution.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Dec 11, 2017 04:47 UTC
Ended: Dec 11, 2017 05:16 UTC
Description:
We seem to be yet again under DDoS attack. Our network team is activating our protection service.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Dec 10, 2017 18:21 UTC
Ended: Dec 10, 2017 18:32 UTC
Description:
We seem to be under DDoS attack. Our network team is activating our protection service.
Module:
Live Chat System
Ticket System
Started: Dec 06, 2017 15:56 UTC
Ended: Dec 06, 2017 15:56 UTC
Description:
We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.
Module:
Live Chat System
Ticket System
Callback System
Started: Sep 29, 2017 20:41 UTC
Ended: Sep 30, 2017 02:30 UTC
Description:
Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.