Status Page
  • Broad DDoS - 02/22/2018
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC

    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • DDoS in progress - 12/11/2017
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC

    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS - 12/10/2017
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Dec 10, 2017 18:21 UTC

    Ended: Dec 10, 2017 18:32 UTC

    Description:
    We seem to be under DDoS attack. Our network team is activating our protection service.

  • Firewall issue - 12/06/2017
    Down

    Module: Live Chat System
    Ticket System

    Started: Dec 06, 2017 15:56 UTC

    Ended: Dec 06, 2017 15:56 UTC

    Description:
    We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.

  • Automatic inquiry tagging release - 09/30/2017
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Callback System

    Started: Sep 29, 2017 20:41 UTC

    Ended: Sep 30, 2017 02:30 UTC

    Description:
    Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.