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  • DDoS - 12/10/2017
    Down

    Module: Knowledge Base System

    Started: Dec 10, 2017 18:21 UTC

    Ended: Dec 10, 2017 18:32 UTC


    Description:
    We seem to be under DDoS attack. Our network team is activating our protection service.

  • DDoS - 12/10/2017
    Down

    Module: Callback System

    Started: Dec 10, 2017 18:21 UTC

    Ended: Dec 10, 2017 18:32 UTC


    Description:
    We seem to be under DDoS attack. Our network team is activating our protection service.

  • Firewall issue - 12/06/2017
    Down

    Module: Live Chat System

    Started: Dec 06, 2017 15:56 UTC

    Ended: Dec 06, 2017 15:56 UTC


    Description:
    We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.

  • Firewall issue - 12/06/2017
    Down

    Module: Ticket System

    Started: Dec 06, 2017 15:56 UTC

    Ended: Dec 06, 2017 15:56 UTC


    Description:
    We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.

  • Automatic inquiry tagging release - 09/30/2017
    Scheduled maintenance

    Module: Live Chat System

    Started: Sep 29, 2017 20:41 UTC

    Ended: Sep 30, 2017 02:30 UTC


    Description:
    Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.

  • Automatic inquiry tagging release - 09/30/2017
    Scheduled maintenance

    Module: Ticket System

    Started: Sep 29, 2017 20:41 UTC

    Ended: Sep 30, 2017 02:30 UTC


    Description:
    Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.

  • Automatic inquiry tagging release - 09/30/2017
    Scheduled maintenance

    Module: Callback System

    Started: Sep 29, 2017 20:41 UTC

    Ended: Sep 30, 2017 02:30 UTC


    Description:
    Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.