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  • Emergency Maintenance(complete) - 04/09/2018
    Scheduled maintenance

    Module: SMS Chat

    Started: Apr 09, 2018 19:36 UTC

    Ended: Apr 09, 2018 23:00 UTC


    Description:
    Emergency System Maintenance. Expect intermittent down time.

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: Live Chat System

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure. On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models. Intermittent degraded performance is expected between the hours of 8 and 9 AM. Thank you for understanding and patience! LiveHelpNow crew

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: Ticket System

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure. On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models. Intermittent degraded performance is expected between the hours of 8 and 9 AM. Thank you for understanding and patience! LiveHelpNow crew

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: Knowledge Base System

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure. On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models. Intermittent degraded performance is expected between the hours of 8 and 9 AM. Thank you for understanding and patience! LiveHelpNow crew

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: Callback System

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure. On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models. Intermittent degraded performance is expected between the hours of 8 and 9 AM. Thank you for understanding and patience! LiveHelpNow crew

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: SMS Chat

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure. On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models. Intermittent degraded performance is expected between the hours of 8 and 9 AM. Thank you for understanding and patience! LiveHelpNow crew

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: Live Chat System

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 08:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: Ticket System

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 08:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: Knowledge Base System

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 08:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: Callback System

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 08:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: SMS Chat

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 01:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Service availability - 02/27/2018
    Degraded performance

    Module: Ticket System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: Knowledge Base System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: Callback System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: SMS Chat

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/