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  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: SMS Chat

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 01:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes) Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Service availability - 02/27/2018
    Degraded performance

    Module: Ticket System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: Knowledge Base System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: Callback System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: SMS Chat

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Service availability - 02/27/2018
    Degraded performance

    Module: Live Chat System

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Broad DDoS - 02/22/2018
    Down

    Module: Live Chat System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC


    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • Broad DDoS - 02/22/2018
    Down

    Module: Ticket System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC


    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • Broad DDoS - 02/22/2018
    Down

    Module: Knowledge Base System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC


    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • Broad DDoS - 02/22/2018
    Down

    Module: Callback System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC


    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • DDoS in progress - 12/11/2017
    Down

    Module: Live Chat System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC


    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS in progress - 12/11/2017
    Down

    Module: Ticket System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC


    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS in progress - 12/11/2017
    Down

    Module: Knowledge Base System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC


    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS in progress - 12/11/2017
    Down

    Module: Callback System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC


    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS - 12/10/2017
    Down

    Module: Live Chat System

    Started: Dec 10, 2017 18:21 UTC

    Ended: Dec 10, 2017 18:32 UTC


    Description:
    We seem to be under DDoS attack. Our network team is activating our protection service.