Status Page
  • Intermittent Connectivity Issues - 06/17/2024
    Degraded performance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat
    Language Translation System
    Billing

    Started: Jun 17, 2024 17:16 UTC

    Ended: Jun 17, 2024 17:30 UTC


    Description:
    17:30 UTC - System performance has recovered. Please report any additional issues at help@livehelpnow.com. Thank you.

    ---------------------------------------

    LiveHelpNow is experiencing intermittent connectivity issues for some users. Engineering is working on the issue and an update will be provided as soon as possible.

  • Firewall Maintenance - 05/25/2024
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: May 22, 2024 17:34 UTC

    Ended: May 25, 2024 06:00 UTC


    Description:
    LiveHelpNow will be conducting routine maintenance on our network firewall on Friday, May 24th, 2024 at 10:00 PM eastern time. The maintenance will last approximately 4 hours. While we expect a minimal window of down time, you may experience brief latency throughout the window.

  • System Outage - 04/30/2024
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Apr 30, 2024 21:15 UTC

    Ended: Apr 30, 2024 18:40 UTC


    Description:
    Our network storage lost connectivity due to an inadvertent change made by our hosting company without prior notice. Our engineers worked swiftly to bring the system back up. We have started an investigation with our hosting company for why the change was made. The system is now up and running normally.

  • Billing System Updates - 04/13/2024
    Scheduled maintenance

    Module: Billing

    Started: Apr 12, 2024 17:09 UTC

    Ended: Apr 13, 2024 14:00 UTC


    Description:
    LiveHelpNow is scheduled to perform updates to our billing system on Saturday, April 13th, 2024. These updates will be limited to the billing system and will not impact other areas of the LiveHelpNow platform. Additionally, we anticipate no downtime as a result of this update.

  • Chat System Degraded Performance - 04/03/2024
    Degraded performance

    Module:

    Started: Apr 03, 2024 02:23 UTC

    Ended: Apr 03, 2024 02:33 UTC


    Description:
    Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
    Our engineers were able to resolve the issue.

  • Chat System Degraded Performance - 04/01/2024
    Degraded performance

    Module:

    Started: Apr 01, 2024 07:18 UTC

    Ended: Apr 01, 2024 08:05 UTC


    Description:
    Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
    Our engineers were able to resolve the issue.

  • Chat System Degraded Performance - 03/31/2024
    Degraded performance

    Module:

    Started: Mar 31, 2024 07:45 UTC

    Ended: Mar 31, 2024 07:53 UTC


    Description:
    Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
    Our engineers were able to resolve the issue.

  • Network Maintenance - 03/29/2024
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Mar 29, 2024 14:57 UTC

    Ended: Mar 29, 2024 03:00 UTC


    Description:
    LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 31st, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.

  • Network Maintenance - 03/18/2024
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Mar 15, 2024 14:49 UTC

    Ended: Mar 18, 2024 03:00 UTC


    Description:
    LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 17th, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.

  • Maintenance - 10/02/2023
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Oct 02, 2023 00:27 UTC

    Ended: Oct 02, 2023 16:00 UTC


    Description:
    The maintenance window scheduled for 08:00 UTC / 4 am ET is still ongoing. Some system latency or other issues may be expected while we're finalizing the migration. We will send out an update as soon as it's completed.

    ------------------

    LiveHelpNow will conduct an additional planned network and infrastructure maintenance on Monday, October 2nd, 2023 at 4:00 AM eastern time. The maintenance will last approximately 2 hours. We do expect to have brief down time during this window. During this small window of down time some data loss may occur. Additional latency may occur throughout the maintenance window.

  • Infrastructure Maintenance - 09/30/2023
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Sep 29, 2023 21:09 UTC

    Ended: Sep 30, 2023 12:00 UTC


    Description:
    To ensure a staged approach that mitigates risk to the system, additional maintenance windows are being scheduled. Will conduct planned network and infrastructure maintenance on Saturday, September 30th, 2023 at 6:00 AM eastern time. The maintenance will last approximately 1 hour. You may experience brief latency during this time.

  • Planned Network and Infrastructure Maintenance - 09/30/2023
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Sep 27, 2023 11:07 UTC

    Ended: Sep 30, 2023 05:00 UTC


    Description:
    LiveHelpNow will conduct planned network and infrastructure maintenance on Friday, September 29th, 2023 at 11:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.

  • *Resolved* System slowness - difficulty logging in - 09/29/2023
    Degraded performance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat
    Language Translation System

    Started: Sep 29, 2023 17:08 UTC

    Ended: Sep 29, 2023 18:15 UTC


    Description:
    The issue with the system has been resolved as of 2:15 ET.

    ---------------------------------

    The LiveHelpNow system is experiencing slowness and some users are having difficulty logging in. Engineers are working on the issue and an update will be sent out as soon as possible.

  • Network and Infrastructure Maintenance - 09/22/2023
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Sep 19, 2023 18:28 UTC

    Ended: Sep 22, 2023 03:00 UTC


    Description:
    LiveHelpNow will conduct planned network and infrastructure maintenance on Thursday, September 21st, 2023 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.

  • System Down - 09/18/2023
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat
    Language Translation System

    Started: Sep 18, 2023 14:15 UTC

    Ended: Sep 18, 2023 14:53 UTC


    Description:
    Update: The incident has been resolved. We have identified the root cause - a conflict that occurred in our platform - and have put measures in place so the incident will not occur again.

    --------------------------
    LiveHelpNow is having an issue with an application that has brought the system down. LiveHelpNow’s engineering team is working on a resolution and we’ll report back with an ETA as soon as possible.