Status Page
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 02, 2023 00:27 UTC
Ended: Oct 02, 2023 16:00 UTC
Description:
The maintenance window scheduled for 08:00 UTC / 4 am ET is still ongoing. Some system latency or other issues may be expected while we're finalizing the migration. We will send out an update as soon as it's completed.
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LiveHelpNow will conduct an additional planned network and infrastructure maintenance on Monday, October 2nd, 2023 at 4:00 AM eastern time. The maintenance will last approximately 2 hours. We do expect to have brief down time during this window. During this small window of down time some data loss may occur. Additional latency may occur throughout the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 29, 2023 21:09 UTC
Ended: Sep 30, 2023 12:00 UTC
Description:
To ensure a staged approach that mitigates risk to the system, additional maintenance windows are being scheduled. Will conduct planned network and infrastructure maintenance on Saturday, September 30th, 2023 at 6:00 AM eastern time. The maintenance will last approximately 1 hour. You may experience brief latency during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 27, 2023 11:07 UTC
Ended: Sep 30, 2023 05:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Friday, September 29th, 2023 at 11:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 29, 2023 17:08 UTC
Ended: Sep 29, 2023 18:15 UTC
Description:
The issue with the system has been resolved as of 2:15 ET.
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The LiveHelpNow system is experiencing slowness and some users are having difficulty logging in. Engineers are working on the issue and an update will be sent out as soon as possible.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 19, 2023 18:28 UTC
Ended: Sep 22, 2023 03:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Thursday, September 21st, 2023 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 18, 2023 14:15 UTC
Ended: Sep 18, 2023 14:53 UTC
Description:
Update: The incident has been resolved. We have identified the root cause - a conflict that occurred in our platform - and have put measures in place so the incident will not occur again.
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LiveHelpNow is having an issue with an application that has brought the system down. LiveHelpNow’s engineering team is working on a resolution and we’ll report back with an ETA as soon as possible.
Module: Live Chat System
Started: Feb 17, 2023 02:30 UTC
Ended: Feb 25, 2023 17:00 UTC
Description:
LiveHelpNow will be performing maintenance to our chat queuing system. This maintenance will include an enhancement to the round robin queuing option as well. We will be performing the maintenance on Saturday Feb. 25th, 2023 at 15:00 GMT - 17:00 GMT. We expect little to no interruptions during this maintenance window to our service.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Jan 23, 2023 21:07 UTC
Ended: Jan 29, 2023 06:00 UTC
Description:
LiveHelpNow will be performing yearly infrastructure maintenance for servers and applications. During this time we expect no to very little down time and all systems operational during the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 20, 2022 00:20 UTC
Ended: Nov 05, 2022 20:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure on November 5th, 2022 at 16:00:00 (UTC). LiveHelpNow will no longer support TLS 1.0. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Aug 11, 2022 12:37 UTC
Ended: Sep 03, 2022 19:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Aug 11, 2022 12:36 UTC
Ended: Aug 28, 2022 19:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: May 25, 2022 16:10 UTC
Ended: Jun 03, 2022 02:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Apr 20, 2022 17:26 UTC
Ended: Apr 24, 2022 06:00 UTC
Description:
LiveHelpNow will be performing network maintenance. You may experience degraded performance during this time, although we expect this to not be the case or be minimal at most.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Apr 13, 2022 15:17 UTC
Ended: Apr 14, 2022 02:05 UTC
Description:
We are currently experiencing a network outage that is effecting a majority of our clients. We are actively working on this and will provide update as soon as possible.
2022-04-14 02:05:00 UTC
The system has been restored. All users should be able to login and all system features are working normally. We will continue to closely monitor the situation to make sure the system is working as expected moving forward.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Dec 14, 2021 18:24 UTC
Ended: Dec 15, 2021 02:38 UTC
Description:
We are experiencing an outage for small subset of customers located in Chicago datacenter.
Our team is working on finding and fixing the root cause.
[UPDATE]
The system has been restored. We have identified issues with both our primary and backup switches. We were able replace one switch and the service is operational. It’s possible we may experience additional short interruptions as repairs continue, but our team will do everything possible to minimize them to the fullest extent possible. Thank you so much for your patience and we will work tirelessly to ensure this issue cannot happen again.