Status Page
Module: Billing
Started: Apr 12, 2024 17:09 UTC
Ended: Apr 13, 2024 14:00 UTC
Description:
LiveHelpNow is scheduled to perform updates to our billing system on Saturday, April 13th, 2024. These updates will be limited to the billing system and will not impact other areas of the LiveHelpNow platform. Additionally, we anticipate no downtime as a result of this update.
Module:
Started: Apr 03, 2024 02:23 UTC
Ended: Apr 03, 2024 02:33 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Started: Apr 01, 2024 07:18 UTC
Ended: Apr 01, 2024 08:05 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Started: Mar 31, 2024 07:45 UTC
Ended: Mar 31, 2024 07:53 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 29, 2024 14:57 UTC
Ended: Mar 29, 2024 03:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 31st, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 15, 2024 14:49 UTC
Ended: Mar 18, 2024 03:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 17th, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 02, 2023 00:27 UTC
Ended: Oct 02, 2023 16:00 UTC
Description:
The maintenance window scheduled for 08:00 UTC / 4 am ET is still ongoing. Some system latency or other issues may be expected while we're finalizing the migration. We will send out an update as soon as it's completed.
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LiveHelpNow will conduct an additional planned network and infrastructure maintenance on Monday, October 2nd, 2023 at 4:00 AM eastern time. The maintenance will last approximately 2 hours. We do expect to have brief down time during this window. During this small window of down time some data loss may occur. Additional latency may occur throughout the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 29, 2023 21:09 UTC
Ended: Sep 30, 2023 12:00 UTC
Description:
To ensure a staged approach that mitigates risk to the system, additional maintenance windows are being scheduled. Will conduct planned network and infrastructure maintenance on Saturday, September 30th, 2023 at 6:00 AM eastern time. The maintenance will last approximately 1 hour. You may experience brief latency during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 27, 2023 11:07 UTC
Ended: Sep 30, 2023 05:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Friday, September 29th, 2023 at 11:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 29, 2023 17:08 UTC
Ended: Sep 29, 2023 18:15 UTC
Description:
The issue with the system has been resolved as of 2:15 ET.
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The LiveHelpNow system is experiencing slowness and some users are having difficulty logging in. Engineers are working on the issue and an update will be sent out as soon as possible.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 19, 2023 18:28 UTC
Ended: Sep 22, 2023 03:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Thursday, September 21st, 2023 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 18, 2023 14:15 UTC
Ended: Sep 18, 2023 14:53 UTC
Description:
Update: The incident has been resolved. We have identified the root cause - a conflict that occurred in our platform - and have put measures in place so the incident will not occur again.
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LiveHelpNow is having an issue with an application that has brought the system down. LiveHelpNow’s engineering team is working on a resolution and we’ll report back with an ETA as soon as possible.
Module: Live Chat System
Started: Feb 17, 2023 02:30 UTC
Ended: Feb 25, 2023 17:00 UTC
Description:
LiveHelpNow will be performing maintenance to our chat queuing system. This maintenance will include an enhancement to the round robin queuing option as well. We will be performing the maintenance on Saturday Feb. 25th, 2023 at 15:00 GMT - 17:00 GMT. We expect little to no interruptions during this maintenance window to our service.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Jan 23, 2023 21:07 UTC
Ended: Jan 29, 2023 06:00 UTC
Description:
LiveHelpNow will be performing yearly infrastructure maintenance for servers and applications. During this time we expect no to very little down time and all systems operational during the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 20, 2022 00:20 UTC
Ended: Nov 05, 2022 20:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure on November 5th, 2022 at 16:00:00 (UTC). LiveHelpNow will no longer support TLS 1.0. You may briefly experience degraded performance during this time.