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Module: Knowledge Base System
Started: Aug 12, 2020 13:44 UTC
Ended: Aug 12, 2020 13:46 UTC
Description:
Between 9:20 and 9:37 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue within RackSpace datacenter and has been resolved by RackSpace Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module: Callback System
Started: Aug 12, 2020 13:44 UTC
Ended: Aug 12, 2020 13:46 UTC
Description:
Between 9:20 and 9:37 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue within RackSpace datacenter and has been resolved by RackSpace Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module: Language Translation System
Started: Jul 07, 2020 02:51 UTC
Ended: Jul 07, 2020 02:24 UTC
Description:
The issue with Language Translation Service was resolved and translation may now be used.
Incident history:
We are experiencing an issue with Language Translation Service as of Monday, 2020-07-06 22:01 US/Eastern.
Customers will not be able to use language translation in chat sessions.
We will provide more information by Tuesday, 2020-07-07 11:00 US/Eastern.
Module: Live Chat System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com