Get email notifications whenever LiveHelpNow creates or updates an incident.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Apr 12, 2018 18:10 UTC
Ended: Apr 14, 2018 07:00 UTC
Description:
Emergency System Maintenance. Expect intermittent down time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Apr 09, 2018 19:36 UTC
Ended: Apr 09, 2018 23:00 UTC
Description:
Emergency System Maintenance. Expect intermittent down time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 07, 2018 14:56 UTC
Ended: Mar 11, 2018 14:00 UTC
Description:
Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure.
On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models.
Intermittent degraded performance is expected between the hours of 8 and 9 AM.
Thank you for understanding and patience!
LiveHelpNow crew
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 05, 2018 14:08 UTC
Ended: Mar 08, 2018 08:15 UTC
Description:
On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes)
Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Feb 27, 2018 15:24 UTC
Ended: Feb 27, 2018 15:12 UTC
Description:
Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Feb 22, 2018 20:17 UTC
Ended: Feb 22, 2018 21:02 UTC
Description:
We are experiencing a broad range DDoS attack. Engineers are working on resolution.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Dec 11, 2017 04:47 UTC
Ended: Dec 11, 2017 05:16 UTC
Description:
We seem to be yet again under DDoS attack. Our network team is activating our protection service.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Dec 10, 2017 18:21 UTC
Ended: Dec 10, 2017 18:32 UTC
Description:
We seem to be under DDoS attack. Our network team is activating our protection service.
Module:
Live Chat System
Ticket System
Started: Dec 06, 2017 15:56 UTC
Ended: Dec 06, 2017 15:56 UTC
Description:
We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.
Module:
Live Chat System
Ticket System
Callback System
Started: Sep 29, 2017 20:41 UTC
Ended: Sep 30, 2017 02:30 UTC
Description:
Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.