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  • Emergency Maintenance - 04/14/2018
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Apr 12, 2018 18:10 UTC

    Ended: Apr 14, 2018 07:00 UTC


    Description:
    Emergency System Maintenance. Expect intermittent down time.

  • Emergency Maintenance(complete) - 04/09/2018
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Apr 09, 2018 19:36 UTC

    Ended: Apr 09, 2018 23:00 UTC


    Description:
    Emergency System Maintenance. Expect intermittent down time.

  • Load balancers upgrade - 03/11/2018
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Mar 07, 2018 14:56 UTC

    Ended: Mar 11, 2018 14:00 UTC


    Description:
    Due to the hyper-growth LiveHelpnow experienced in 2017 we need to beef up our infrastructure.
    On Sunday, March 11th, at 8 AM EST we will be upgrading our load balancers to the newer, more powerful models.
    Intermittent degraded performance is expected between the hours of 8 and 9 AM.
    Thank you for understanding and patience!
    LiveHelpNow crew

  • Cisco ASA Firewalls upgrade - 03/08/2018
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Mar 05, 2018 14:08 UTC

    Ended: Mar 08, 2018 08:15 UTC


    Description:
    On Monday 5 March 2018, Cisco notified its customers of a vulnerability in Cisco ASA software published by Cisco Systems with an initial requirement of a code upgrade. We will be updating our firewalls following Cisco recommendation which might produce a short downtime (up to 15 minutes)

    Date and time of maintenance: Thursday, 08 March 2018, 01:01 AM EST

  • Service availability - 02/27/2018
    Degraded performance

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System
    SMS Chat

    Started: Feb 27, 2018 15:24 UTC

    Ended: Feb 27, 2018 15:12 UTC


    Description:
    Between 9:50 and 10:12 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue and has been resolved by our Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/

  • Broad DDoS - 02/22/2018
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Feb 22, 2018 20:17 UTC

    Ended: Feb 22, 2018 21:02 UTC


    Description:
    We are experiencing a broad range DDoS attack. Engineers are working on resolution.

  • DDoS in progress - 12/11/2017
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Dec 11, 2017 04:47 UTC

    Ended: Dec 11, 2017 05:16 UTC


    Description:
    We seem to be yet again under DDoS attack. Our network team is activating our protection service.

  • DDoS - 12/10/2017
    Down

    Module: Live Chat System
    Ticket System
    Knowledge Base System
    Callback System

    Started: Dec 10, 2017 18:21 UTC

    Ended: Dec 10, 2017 18:32 UTC


    Description:
    We seem to be under DDoS attack. Our network team is activating our protection service.

  • Firewall issue - 12/06/2017
    Down

    Module: Live Chat System
    Ticket System

    Started: Dec 06, 2017 15:56 UTC

    Ended: Dec 06, 2017 15:56 UTC


    Description:
    We are currently experiencing intermittent firewall issue in one of our clusters. Engineers are working on resolution.

  • Automatic inquiry tagging release - 09/30/2017
    Scheduled maintenance

    Module: Live Chat System
    Ticket System
    Callback System

    Started: Sep 29, 2017 20:41 UTC

    Ended: Sep 30, 2017 02:30 UTC


    Description:
    Chat, Ticket and Call system tagging might be unavailable as we release new and improved tagging system allowing to automatically tag customer inquiries based on inquiry content.