Status Page
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Jul 19, 2024 07:26 UTC
Ended: Jul 19, 2024 09:49 UTC
Description:
Status has been restored to the system. We implemented a fix to work around the global outage with Crowdstrike and Microsoft. The system will continue to be monitored while those services continue implementing fixes. Thank you.
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The cause of the issue is related to an issue impacting businesses globally with our MDR - Managed Detection and Response. The downtime incident has been reported worldwide causing cyberoutages for services including, Airlines Banks, Media, Stock Exchanges etc.
https://apnews.com/article/microsoft-crowdstrike-outage-australia-internet-banks-media-0a5f792b6571b37a35181d64028fefc4
We will continue to monitor.
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We're aways that all systems are down. We have engineers working on the issues, but no ETA yet.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Jun 17, 2024 17:16 UTC
Ended: Jun 17, 2024 17:30 UTC
Description:
17:30 UTC - System performance has recovered. Please report any additional issues at help@livehelpnow.com. Thank you.
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LiveHelpNow is experiencing intermittent connectivity issues for some users. Engineering is working on the issue and an update will be provided as soon as possible.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: May 22, 2024 17:34 UTC
Ended: May 25, 2024 06:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network firewall on Friday, May 24th, 2024 at 10:00 PM eastern time. The maintenance will last approximately 4 hours. While we expect a minimal window of down time, you may experience brief latency throughout the window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Apr 30, 2024 21:15 UTC
Ended: Apr 30, 2024 18:40 UTC
Description:
Our network storage lost connectivity due to an inadvertent change made by our hosting company without prior notice. Our engineers worked swiftly to bring the system back up. We have started an investigation with our hosting company for why the change was made. The system is now up and running normally.
Module: Billing
Started: Apr 12, 2024 17:09 UTC
Ended: Apr 13, 2024 14:00 UTC
Description:
LiveHelpNow is scheduled to perform updates to our billing system on Saturday, April 13th, 2024. These updates will be limited to the billing system and will not impact other areas of the LiveHelpNow platform. Additionally, we anticipate no downtime as a result of this update.
Module:
Started: Apr 03, 2024 02:23 UTC
Ended: Apr 03, 2024 02:33 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Started: Apr 01, 2024 07:18 UTC
Ended: Apr 01, 2024 08:05 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Started: Mar 31, 2024 07:45 UTC
Ended: Mar 31, 2024 07:53 UTC
Description:
Our monitoring system alarms detected slowness in language translatin service and overall chat performance.
Our engineers were able to resolve the issue.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 29, 2024 14:57 UTC
Ended: Mar 29, 2024 03:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 31st, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Mar 15, 2024 14:49 UTC
Ended: Mar 18, 2024 03:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network infrastructure on Sunday, March 17th, 2024 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 02, 2023 00:27 UTC
Ended: Oct 02, 2023 16:00 UTC
Description:
The maintenance window scheduled for 08:00 UTC / 4 am ET is still ongoing. Some system latency or other issues may be expected while we're finalizing the migration. We will send out an update as soon as it's completed.
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LiveHelpNow will conduct an additional planned network and infrastructure maintenance on Monday, October 2nd, 2023 at 4:00 AM eastern time. The maintenance will last approximately 2 hours. We do expect to have brief down time during this window. During this small window of down time some data loss may occur. Additional latency may occur throughout the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 29, 2023 21:09 UTC
Ended: Sep 30, 2023 12:00 UTC
Description:
To ensure a staged approach that mitigates risk to the system, additional maintenance windows are being scheduled. Will conduct planned network and infrastructure maintenance on Saturday, September 30th, 2023 at 6:00 AM eastern time. The maintenance will last approximately 1 hour. You may experience brief latency during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 27, 2023 11:07 UTC
Ended: Sep 30, 2023 05:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Friday, September 29th, 2023 at 11:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 29, 2023 17:08 UTC
Ended: Sep 29, 2023 18:15 UTC
Description:
The issue with the system has been resolved as of 2:15 ET.
---------------------------------
The LiveHelpNow system is experiencing slowness and some users are having difficulty logging in. Engineers are working on the issue and an update will be sent out as soon as possible.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Sep 19, 2023 18:28 UTC
Ended: Sep 22, 2023 03:00 UTC
Description:
LiveHelpNow will conduct planned network and infrastructure maintenance on Thursday, September 21st, 2023 at 9:00 PM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency.