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Module: Live Chat System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Language Translation System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Language Translation System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Sep 04, 2020 19:18 UTC
Ended: Sep 05, 2020 00:21 UTC
Description:
We are experiencing a broad range DDoS attack. Engineers are working on resolution.
We apologize for the inconvenience caused and thank you for your patience.
------------------- Update --------------------
RackSpace team was able to deploy additional layer of detection allowing us to isolate the malicious traffic. Live Chat system is now fully operational. We will be scheduling a maintenance on Friday next week to add additional infrastructure allowing us to detect and isolate this issue immediately in the future. We are very sorry for the inconvenience caused and thank you for your patience.
Module: Live Chat System
Started: Aug 12, 2020 13:44 UTC
Ended: Aug 12, 2020 13:46 UTC
Description:
Between 9:20 and 9:37 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue within RackSpace datacenter and has been resolved by RackSpace Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module: Ticket System
Started: Aug 12, 2020 13:44 UTC
Ended: Aug 12, 2020 13:46 UTC
Description:
Between 9:20 and 9:37 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue within RackSpace datacenter and has been resolved by RackSpace Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/