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Module: Language Translation System
Started: Jul 07, 2020 02:51 UTC
Ended: Jul 07, 2020 02:24 UTC
Description:
The issue with Language Translation Service was resolved and translation may now be used.
Incident history:
We are experiencing an issue with Language Translation Service as of Monday, 2020-07-06 22:01 US/Eastern.
Customers will not be able to use language translation in chat sessions.
We will provide more information by Tuesday, 2020-07-07 11:00 US/Eastern.
Module: Live Chat System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: May 13, 2020 18:06 UTC
Ended: May 16, 2020 09:00 UTC
Description:
In order to increase the stability and scalability of our core systems in dealing with tremendous spike in volume caused by COVID-19, we are performing a scheduled maintenance on our network infrastructure Saturday, May 16th, from 0:00AM to 4:00AM CDT. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com