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Module: Live Chat System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Aug 16, 2019 19:06 UTC
Ended: Aug 24, 2019 12:00 UTC
Description:
In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however is unlikely.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Callback System
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: SMS Chat
Started: Jul 30, 2019 15:26 UTC
Ended: Aug 03, 2019 15:00 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Feb 22, 2019 02:22 UTC
Ended: Feb 22, 2019 02:53 UTC
Description:
We experienced a broad range DDoS attack on our Chicago datacenter where about 20% of LiveHelpNow accounts are hosted.
The attack is being mitigated.
Sorry for the inconvenience caused and thank you for your patience.
Module: Live Chat System
Started: Oct 21, 2018 03:48 UTC
Ended: Oct 21, 2018 03:45 UTC
Description:
New Maintenance Status: Completed
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or unavailability for the following applications:
- Operator Console
- Live Chat
- SMS Chat
- Support Ticket System
- Knowledge base and call back systems
- Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Oct 08, 2018 12:21 UTC
Ended: Oct 21, 2018 03:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or inavailability for the following applications:
- Operator Console
- Live Chat
- SMS Chat
- Support Ticket System
- Knowledge base and call back systems
- Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Ticket System
Started: Oct 08, 2018 12:21 UTC
Ended: Oct 21, 2018 03:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or inavailability for the following applications:
- Operator Console
- Live Chat
- SMS Chat
- Support Ticket System
- Knowledge base and call back systems
- Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Knowledge Base System
Started: Oct 08, 2018 12:21 UTC
Ended: Oct 21, 2018 03:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or inavailability for the following applications:
- Operator Console
- Live Chat
- SMS Chat
- Support Ticket System
- Knowledge base and call back systems
- Analytics
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com