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  • Network issues - 11/02/2019
    Down

    Module: Live Chat System

    Started: Nov 02, 2019 08:28 UTC

    Ended: Nov 02, 2019 09:04 UTC


    Description:
    A small subset of customers is unable to access Operator console. This is caused by a network connection issue within our Chicago datacenter. Our hosting provider is working on the resolution. Sorry for the inconvenience caused and thank you for your patience. **Update** Our hosting provider was able to resolve network issues within Chicago datacenter. Thank you again for your patience. LiveHelpNow crew

  • Network maintenance August 24th, Saturday 7AM EDT to 8AM EDT - 08/24/2019
    Scheduled maintenance

    Module: Live Chat System

    Started: Aug 16, 2019 19:06 UTC

    Ended: Aug 24, 2019 12:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics. The downtime however is unlikely. Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 24th, Saturday 7AM EDT to 8AM EDT - 08/24/2019
    Scheduled maintenance

    Module: Ticket System

    Started: Aug 16, 2019 19:06 UTC

    Ended: Aug 24, 2019 12:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics. The downtime however is unlikely. Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 24th, Saturday 7AM EDT to 8AM EDT - 08/24/2019
    Scheduled maintenance

    Module: Knowledge Base System

    Started: Aug 16, 2019 19:06 UTC

    Ended: Aug 24, 2019 12:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics. The downtime however is unlikely. Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 24th, Saturday 7AM EDT to 8AM EDT - 08/24/2019
    Scheduled maintenance

    Module: Callback System

    Started: Aug 16, 2019 19:06 UTC

    Ended: Aug 24, 2019 12:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics. The downtime however is unlikely. Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 24th, Saturday 7AM EDT to 8AM EDT - 08/24/2019
    Scheduled maintenance

    Module: SMS Chat

    Started: Aug 16, 2019 19:06 UTC

    Ended: Aug 24, 2019 12:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems in anticipating of a busy holiday season, we are performing a scheduled maintenance on our network infrastructure Saturday, August 24th, from 7:00AM to 8:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics. The downtime however is unlikely. Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 3rd, Saturday 10AM EDT to 11AM EDT - 08/03/2019
    Scheduled maintenance

    Module: Live Chat System

    Started: Jul 30, 2019 15:26 UTC

    Ended: Aug 03, 2019 15:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 3rd, Saturday 10AM EDT to 11AM EDT - 08/03/2019
    Scheduled maintenance

    Module: Ticket System

    Started: Jul 30, 2019 15:26 UTC

    Ended: Aug 03, 2019 15:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 3rd, Saturday 10AM EDT to 11AM EDT - 08/03/2019
    Scheduled maintenance

    Module: Knowledge Base System

    Started: Jul 30, 2019 15:26 UTC

    Ended: Aug 03, 2019 15:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 3rd, Saturday 10AM EDT to 11AM EDT - 08/03/2019
    Scheduled maintenance

    Module: Callback System

    Started: Jul 30, 2019 15:26 UTC

    Ended: Aug 03, 2019 15:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Network maintenance August 3rd, Saturday 10AM EDT to 11AM EDT - 08/03/2019
    Scheduled maintenance

    Module: SMS Chat

    Started: Jul 30, 2019 15:26 UTC

    Ended: Aug 03, 2019 15:00 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, August 3rd, from 10:00AM to 11:00AM EDT. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • DDoS Chicago Datacenter - 02/22/2019
    Degraded performance

    Module: Live Chat System

    Started: Feb 22, 2019 02:22 UTC

    Ended: Feb 22, 2019 02:53 UTC


    Description:
    We experienced a broad range DDoS attack on our Chicago datacenter where about 20% of LiveHelpNow accounts are hosted. The attack is being mitigated. Sorry for the inconvenience caused and thank you for your patience.

  • COMPLETED: Database Maintenance: Saturday, October 20th, 10:00PM-11:45PM EST - 10/21/2018
    Scheduled maintenance

    Module: Live Chat System

    Started: Oct 21, 2018 03:48 UTC

    Ended: Oct 21, 2018 03:45 UTC


    Description:
    New Maintenance Status: Completed In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or unavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Database Maintenance: Saturday, October 20th, 10:00PM-11:45PM EST - 10/21/2018
    Scheduled maintenance

    Module: Live Chat System

    Started: Oct 08, 2018 12:21 UTC

    Ended: Oct 21, 2018 03:45 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com

  • Database Maintenance: Saturday, October 20th, 10:00PM-11:45PM EST - 10/21/2018
    Scheduled maintenance

    Module: Ticket System

    Started: Oct 08, 2018 12:21 UTC

    Ended: Oct 21, 2018 03:45 UTC


    Description:
    In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our databases Saturday, October 20th, from 10:00PM to 11:45PM EST. During this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com