Status Page
Module: Live Chat System
Started: Feb 17, 2023 02:30 UTC
Ended: Feb 25, 2023 17:00 UTC
Description:
LiveHelpNow will be performing maintenance to our chat queuing system. This maintenance will include an enhancement to the round robin queuing option as well. We will be performing the maintenance on Saturday Feb. 25th, 2023 at 15:00 GMT - 17:00 GMT. We expect little to no interruptions during this maintenance window to our service.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Jan 23, 2023 21:07 UTC
Ended: Jan 29, 2023 06:00 UTC
Description:
LiveHelpNow will be performing yearly infrastructure maintenance for servers and applications. During this time we expect no to very little down time and all systems operational during the maintenance window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 20, 2022 00:20 UTC
Ended: Nov 05, 2022 20:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure on November 5th, 2022 at 16:00:00 (UTC). LiveHelpNow will no longer support TLS 1.0. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Aug 11, 2022 12:37 UTC
Ended: Sep 03, 2022 19:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Aug 11, 2022 12:36 UTC
Ended: Aug 28, 2022 19:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: May 25, 2022 16:10 UTC
Ended: Jun 03, 2022 02:00 UTC
Description:
LiveHelpNow will be performing network maintenance to our infrastructure. You may briefly experience degraded performance during this time.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Apr 20, 2022 17:26 UTC
Ended: Apr 24, 2022 06:00 UTC
Description:
LiveHelpNow will be performing network maintenance. You may experience degraded performance during this time, although we expect this to not be the case or be minimal at most.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Apr 13, 2022 15:17 UTC
Ended: Apr 14, 2022 02:05 UTC
Description:
We are currently experiencing a network outage that is effecting a majority of our clients. We are actively working on this and will provide update as soon as possible.
2022-04-14 02:05:00 UTC
The system has been restored. All users should be able to login and all system features are working normally. We will continue to closely monitor the situation to make sure the system is working as expected moving forward.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Dec 14, 2021 18:24 UTC
Ended: Dec 15, 2021 02:38 UTC
Description:
We are experiencing an outage for small subset of customers located in Chicago datacenter.
Our team is working on finding and fixing the root cause.
[UPDATE]
The system has been restored. We have identified issues with both our primary and backup switches. We were able replace one switch and the service is operational. It’s possible we may experience additional short interruptions as repairs continue, but our team will do everything possible to minimize them to the fullest extent possible. Thank you so much for your patience and we will work tirelessly to ensure this issue cannot happen again.
Module:
Live Chat System
SMS Chat
Started: Mar 16, 2021 13:59 UTC
Ended: Mar 16, 2021 19:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Tuesday, March 16th, from 23:00 to 23:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or unavailability for the following applications: - Live Chat and SMS Chat. The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 24, 2020 22:12 UTC
Ended: Sep 25, 2020 19:45 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 25th, from 23:00 to 23:45 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 10 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Started: Sep 09, 2020 20:19 UTC
Ended: Sep 12, 2020 05:30 UTC
Description:
In order to increase the stability and scalability of our core systems, we are performing a scheduled maintenance on our network infrastructure Saturday, September 12th, from 00:30 to 1:30 EST. We do not anticipate any downtime, it is however possible that during this time, customers may experience temporary latency or inavailability for the following applications: - Operator Console - Live Chat - SMS Chat - Support Ticket System - Knowledge base and call back systems - Analytics.
The downtime however should not last more than 15 minutes.
Thank you for your patience. Please contact our Support team with any questions: help@livehelpnow.com
Module: Live Chat System
Started: Sep 04, 2020 19:18 UTC
Ended: Sep 05, 2020 00:21 UTC
Description:
We are experiencing a broad range DDoS attack. Engineers are working on resolution.
We apologize for the inconvenience caused and thank you for your patience.
------------------- Update --------------------
RackSpace team was able to deploy additional layer of detection allowing us to isolate the malicious traffic. Live Chat system is now fully operational. We will be scheduling a maintenance on Friday next week to add additional infrastructure allowing us to detect and isolate this issue immediately in the future. We are very sorry for the inconvenience caused and thank you for your patience.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Aug 12, 2020 13:44 UTC
Ended: Aug 12, 2020 13:46 UTC
Description:
Between 9:20 and 9:37 AM ET, a small subset of customers was unable to access livehelpnow.net Operator console. This was caused by a network connection issue within RackSpace datacenter and has been resolved by RackSpace Ops team. We apologize for any inconvenience this may have caused. Please contact our support team with any questions: https://help.livehelpnow.net/
Module: Language Translation System
Started: Jul 07, 2020 02:51 UTC
Ended: Jul 07, 2020 02:24 UTC
Description:
The issue with Language Translation Service was resolved and translation may now be used.
Incident history:
We are experiencing an issue with Language Translation Service as of Monday, 2020-07-06 22:01 US/Eastern.
Customers will not be able to use language translation in chat sessions.
We will provide more information by Tuesday, 2020-07-07 11:00 US/Eastern.