Status Page
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Nov 26, 2025 22:27 UTC
Ended: Nov 26, 2025 23:26 UTC
Description:
We have received reports of degraded performance for users with a system lag. While we have not yet confirmed the impact on our systems, we are investigating.
We will provide updates as more information becomes available.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Language Translation System
Started: Nov 21, 2025 12:39 UTC
Ended: Nov 21, 2025 14:49 UTC
Description:
Update: Cloudflare reports that they have resolved this issue. We will continue monitoring for any disruptions in performance.
---------------------------------------------------------
We have received reports of degraded performance for users in Asia. While we have not yet confirmed the impact on our systems, there is an active Cloudflare outage in the region that may be contributing to the issue.
We are continuing to investigate and will provide updates as more information becomes available.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Nov 18, 2025 12:13 UTC
Ended: Nov 18, 2025 14:42 UTC
Description:
Update: Cloudflare has restored most services, and is in a state of monitoring. The LiveHelpNow team is currently online and you should be able to access our services. Until we receive official notification of resolution from Cloudflare's Global Outage, we will continue to be in a monitoring state alongside them.
The Cloudflare status page can be found here:https://www.cloudflarestatus.com/
The LiveHelpNow status page can be found here: https://status.livehelpnow.net/
---------------------------
We are currently experiencing a service interruption affecting LiveHelpNow. The outage is the result of a widespread issue with
Cloudflare, the third-party provider that supports our system infrastructure.
Our team is actively monitoring Cloudflare’s status and working to restore full functionality as soon as Cloudflare resolves the disruption.
We will share an update as we learn more.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
Started: Oct 30, 2025 02:58 UTC
Ended: Nov 01, 2025 12:00 UTC
Description:
Hello, please note that our systems will undergo scheduled maintenance on November 1, 2025, from approximately 6:00–8:00 AM ET. During this time, users may experience temporary service disruptions.We appreciate your understanding as we work to ensure continued reliability and performance.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Oct 18, 2025 10:25 UTC
Ended: Oct 18, 2025 10:10 UTC
Description:
The LiveHelpNow system was down unexpectedly from 0631 UTC (2:31 am ET) until 1010 UTC (6:20 am ET). The system has been restored and the engineering team is conducting a root cause analysis.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Oct 02, 2025 17:48 UTC
Ended: Oct 05, 2025 15:00 UTC
Description:
Hello,
LiveHelpNow will be performing scheduled server and application updates to our core system on Sunday, October 5th, 2025, from 6:00 AM to 11:00 AM Eastern Time.
During this maintenance window:
• You may experience brief latency while using the platform.
• A short downtime of 5 minutes or less may occur near the beginning of the update.
We appreciate your understanding as we work to improve the performance and reliability of our services.
Thank you for your continued support,
The LiveHelpNow Team
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Started: Aug 30, 2025 20:45 UTC
Ended: Aug 30, 2025 23:00 UTC
Description:
An an emergency patch is being applied at 5 pm ET / 9 pm UTC to remedy a bug found in our firewall that has caused disruption of the system this week. We do not expect downtime, but some disruption of the network is possible. The maintenance window extends until 7 pm ET / 11 pm ETC.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Aug 14, 2025 20:36 UTC
Ended: Aug 14, 2025 20:46 UTC
Description:
The system is now back up and running with no reported issues.
-------------------------------------------------
LiveHelpNow's system is experiencing instability where users can't login and some cannot take chats. The engineering team is looking into the issue.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Billing
Started: Jul 24, 2025 16:06 UTC
Ended: Jul 26, 2025 13:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our application servers on Saturday, July 24th, 2025 at 7:00 AM eastern time. The maintenance will last approximately 2 hours. While we expect no down time, you may experience brief latency throughout the window.
Module:
Started: Jun 24, 2025 18:23 UTC
Ended: Jul 02, 2025 11:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network load balancer on Wednesday, July 2nd, 2025 at 5:00 AM eastern time. The maintenance will last approximately 2 hours. While we expect a minimal window of down time, you may experience brief latency throughout the window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: May 30, 2025 18:17 UTC
Ended: May 30, 2025 18:12 UTC
Description:
The system is up and running normally.
------------------------
The LiveHelpNow system was down starting around 17:44 PM UTC. The team has been troubleshooting the issue and it should be back online currently. More updates will be provided.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Billing
Started: May 24, 2025 22:14 UTC
Ended: May 25, 2025 14:00 UTC
Description:
LiveHelpNow will be conducting an urgent network maintenance Sunday May 25th, 2025 from 7:00 am to 10:00 am eastern time. This maintenance continues our maintenance from last week. At this time we do expect some windows of down time and potential latency.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Billing
Started: May 15, 2025 13:01 UTC
Ended: May 18, 2025 09:00 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network firewall and server updates on Sunday, May 18th, 2025 at 7:00 AM eastern time. The maintenance will last approximately 2 hours. While we expect a minimal window of down time, you may experience brief latency throughout the window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Aug 27, 2024 17:49 UTC
Ended: Sep 01, 2024 11:30 UTC
Description:
LiveHelpNow will be conducting routine maintenance on our network load balancer on Sunday, September 1st, 2024 at 5:30 AM eastern time. The maintenance will last approximately 2 hours. While we expect a minimal window of down time, you may experience brief latency throughout the window.
Module:
Live Chat System
Ticket System
Knowledge Base System
Callback System
SMS Chat
Language Translation System
Billing
Started: Jul 19, 2024 07:26 UTC
Ended: Jul 19, 2024 09:49 UTC
Description:
Status has been restored to the system. We implemented a fix to work around the global outage with Crowdstrike and Microsoft. The system will continue to be monitored while those services continue implementing fixes. Thank you.
---------------------------------
The cause of the issue is related to an issue impacting businesses globally with our MDR - Managed Detection and Response. The downtime incident has been reported worldwide causing cyberoutages for services including, Airlines Banks, Media, Stock Exchanges etc.
https://apnews.com/article/microsoft-crowdstrike-outage-australia-internet-banks-media-0a5f792b6571b37a35181d64028fefc4
We will continue to monitor.
----------------------------------
We're aways that all systems are down. We have engineers working on the issues, but no ETA yet.